The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and their long list of pre-contract information requirements.
So, you’ve read the main blog. Rather than send you off to read the legislation yourselves, which lets be honest you either won’t do or simply won’t enjoy, we’ve set out the (rather long) list information that distance sellers need to supply to consumers when they buy goods or services.
The information below is known as “pre-contract information”. This information, and your cancellation form, must be made available before the consumer is bound by the distance contract. There are also some key pieces of information, highlighted below, which must be passed on before the order is placed.
The information must be ‘given’ or ‘made available’, therefore you could send it by email, or send an email with a link to your website where all the information is set out, so long as it is provided in a way which is:
This pre-contract information cannot be changed, unless you and the consumer agree.
Please note: we have focused on the information that must be provided in relation to distance contracts made online, and have not included specific rules relating to on-premises or off-premises contracts or regarding online public auctions.
You must provide:
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If you would like to discuss how the new regulations might impact on your business, please contact our commercial team for a free, no obligations chat.
You may also be interested in a website audit; we would run through how your business operates, review the ins and ours of your site and provide you with a list of suggested actions in light of the new regulations – whether that’s making changes to your terms and conditions, tweaking the wording on your website or changing your internal practices. We can offer full website audits from as little as £200 plus VAT.
Call our commercial team on 0207 234 0200 or email firstname.lastname@example.org
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